Gregory B Wappingers Falls , NY January 17, 2015 Appliance: Model 20712990 Kenmore washer would not spin and made a grinding noise Replaced direct drive washer motor coupling. Instructional video was right on and easy to follow. Was able to save a 15 year old machine for a few bucks. The shipping was super fast (within 2 days) and the customer service is fabulous. I would definitely recommend to everyone. 6 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes