Per google and this site, the symptoms of the machine were identical to what was described for a corroded / broken spider. I followed the instructions from this video: https://www.youtube.com/watch?v=iFXp2X99mQs and took apart my machine. It wasn't the exact model, but more than 90% of the instructions and parts were the same. If you've done any type of work on cars (changing brakes, oil change), you should be able to do this without any problems. You'll need a ratchet set, screw drivers, and some deep sockets for your ratchet. The hardest part was moving the machine (its heavy) to make space to work. Then getting the tub out and then back in (its the heavy part of the machine). Our machine was 7 years old and was really dirty inside from the mold and apparent usage of too much detergent. Originally we thought we only had to worry about mold on the gray rubber seal / gasket. But the tub was moldy too. For detergent, apparently, you should only use half of what is recommended. So, even if it recommends a full scoop for HE washers, use half of that. If you're using powder, make sure it dissolves well in water. Sometimes it only dissolves well in hot water. Other than the weight, disassembling and reassembling the machine was easy. We spent a good amount of time cleaning the machine, tub, and all hoses which I definitely recommend. Going forward, I will likely use affresh washer cleaner (sold everywhere) once a month, and also install a fan in the vent. There is a company that sells fans for front load washers, but it seems way over priced for what it is. I will likely use a USB computer fan. Also, wipe down the rubber gasket after every load, never leave clothes in the washer (try to take it out right away), leave the door open a bit, and finally, use a small self powered dehumidifier EVA-DRY at home depot: http://www.homedepot.com/p/Eva-Dry-333-4-6-oz-Mini-Dehumidifier-E-333/202847328