Do-It-Yourself Story

The Spider Arm had disintegrated and needed replacing. This is a lengthy process as the washer needs to be completely disassembled, however none of the steps are difficult. There are good videos on the internet, including one from AppliancePartsPros.com. I needed an assistant to help me remove the drum. I also had to buy the Spider Arm bolts as most of them snapped off when I tried to remove them. AppliancePartsPros.com sells the Samsung OEM bolts but they are over $60 a set. Other suppliers sell after market bolts that look identical to the OEM bolts for less that $10 per set. I suggest replacing the shocks, drum seal and bearings while you have it apart. Also check the front boot as it can be damaged when the arm breaks. Mine had minor damage but was reusable. Washer now runs like new for about $300.