The Stainless Steel drum should never rub the plastic tub! This was the indicator that something was drastically wrong. The only way to save my Tromm Washer was to tear it apart and diagnose the problem. One challenge to me was releasing the top of the washer. I used a 1" putty knife to reach in under the lid in two places on the front between the top and the front panel and gently push in to release the clips. Before removing the lid, I took a lot of pictures of the way the electrical connections were located in the control panel. This came in very handy at re-assembly.
By looking online at Appliance Parts Pro's website before finishing the disassembly, I gained the knowledge and confidence to do this project on my own without an expensive Appliance Service Person. Helpful suggestions were give in the video I saw like, use a 14 mm socket to release the tub holders from the shocks. That was a great tip!
Once I got the tub out, it was very helpful to have the before hand knowledge of using a set of wooden blocks to rest the tub on for both tear down and assembly. After getting the tub apart, removing the spider and inspecting the bearings and seal; I was ready to order my parts.
I could not find my particular model # and chatted with Dyan at the help desk. We went on for a while; he could not find it either. It is helpful to use the full descriptive model name; ie, LG Tromm, Whirlpool Gold, etc. Dylan found the spider and I went straight to ordering my parts.
I payed the extra shipping to have next day delivery. They did arrive the next day. Getting the parts while the whole process was still fresh in my mind was very helpful to me.
Assembly was streamlined for me by watching the video. It went together well and worked perfectly!