We ordered the parts and watched the videos provided by Appliance Parts Pros and did the repair ourselves. Local repair co gave us an estimate of $500 to do the very same repair. By doing the repair ourselves we saved more than $350. We replaced all 3 shocks and both springs. The shocks were harder to remove than the video led you to believe, the tabs did not release for us as easily as in the video, but we eventually got them with some force. I was so thrilled to be able to repair the machine ourselves as it is only 5 years old.