Terrence B White City , OR December 11, 2014 Appliance: Model WHIRLPOOL -TOP LOADER Upper agitator failure whirlpool top loader washer Watched video on agitator repair,removed agitator,inspected for damaged-worn-out parts. Ordered new parts ,reassembled-works excellent now. New parts arrived via Fed Ex in 2 days. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes