I went to appliance part pros online and looked for the parts we might need to repair the refrigerator. My husband found a cracked hose under the back access panel on our refrigerator. He thought it might be a hard fix that we would have to call someone in for until I watched the simple video on your website and realized it was really an easy fix. We ordered the hose and connector suggested in the video and it only took us 15 minutes to fix.