Do-It-Yourself Story

I replaced the water solenoid assembly, defrosted the freezer and removed the ice buildup, used the exhaust of a vacuum to melt the remaining ice in the freezer defroster drain. The guidance of the Chat Line was invaluable to me because I would never have found the water solenoid valves nor the drain hose in the freezer. The first effort prior to ordering parts was to turn off and disconnect the water source in the hopes of stopping the dripping into the refrigerator compartment. Then before reconnecting the water source I needed to learn why the drain wasn't working. The total segmented job took over 2 hours with all the mop up etc.