I researched the problems on your site and watched the videos. Then I ordered the parts. They were here the next day. I am a female and my husband was out of town. The videos were so well done and simple to follow and I felt I could do it. It took me longer I am sure than others due to lack of muscle, but I kept my ipad close and the videos running and did it! I am washing clothes again. You have a great site! And I am quite proud of myself!