I went to You Tube and many other people had the same problem and they showed what was the problem and what to do to repair it. I've followed the instructions. We all pitched in and I ordered the part from you. Quite expensive too but it was worth it. Within 2 to 3 days, it was a quick delivery to my address which took me about 15 minutes to change out the part for the new one. Wham Bam! It's working. Boy, me and all family members were very happy of me to fix it. I was very satisfied with the fast delivery. Now we could finish all our piled up clothes with confidence and being much more careful washing loads.