Steve March 30, 2015 for Model Number PHE36US The lights stopped working yesterday. There is even no beeping sound if I press any light button. 120 V power getting in and 12V getting out transformer. If I pressed the light button, the transformer got fired up. Is the control board bad? thanks!
1 Answer Steve, With there being power into the transformer and out of the transformer but the control is not working then this will be a issue of a faulty control board. Read More...
Dennis August 29, 2014 for Model Number PHE36US Blower motors turn on and off by itself. Control panel bad? Thanks
1 Answer Hello Dennis, This could be the switch on the board 00415292 or a harness 00487459 shorting intermittently to ground, effectively bypassing the switch. Let's hope it is not the harness since it is unfortunately no longer available and no satisfactory substitution has been provided by the manufacturer. Read More...
Rick June 29, 2014 for Model Number Thermador PHE 38 The lights stopped working the fans still work, any suggestions on what it might be,the transformer or the control board circuitboard
1 Answer Rick, You will want to test the transformer on the unit and ensure that there is 120 vac going into it and 12 vdc coming out of it to the lights. If there is 120 vac in but not the 12 vdc coming out then the transformer is faulty and would need to be replaced. If there is no power to the transformer then the control board is faulty. Read More...
Jesse February 16, 2014 for Model Number PHE36US The blower works all 3 speeds, but both lights don't work after I replace both bulbs. Before this problem started I already having a problem with the light button sometimes it turns on sometimes you have to press it really hard to turn it on and now it finally stopped working. Do I have to replace the whole control pad? The parts #00415292 please let me before I purchase it. Thank you. Jesse
1 Answer Hello Jesse. Yes, it sounds like you need to replace the electronic board 00415292 in the unit. Read More...
John May 17, 2013 for Model Number Thermador PHE30US My hood completely stopped working one day. No function at all with lights or blower I assume it is the control board, but would be thrilled if it were the transformer. Any thoughts? also how best to access these parts
1 Answer John, You would want to test the transformer on the unit. On one side it should have 120 vac. The other side should be 12vdc. If you are not getting 120 vac to the transformer then the control is bad and if you are getting the 120 but no the 12 then the transformer is bad and would need to be replaced. Read More...
John January 12, 2013 for Model Number PHE30US Lites stopped working but control beeps, checked transformer found NG, ordered new one from your company and installed. The lites now work but wont dim or shut off. Is the control bad.
1 Answer Hello John, It does sound like part of the control board has failed. You will want to make sure that control board is seated into place properly to make sure that when you push display pad it is making contact with the push button. Read More...
Chris July 03, 2012 for Model Number phe48us I pushed the control panel to turn off fan and entire control panel went inside the range hood. How do I get into the hood to remount the control panel?
1 Answer Hello Chris. Disconnect the power to the unit and remove the console/light trim 00219155 from the housing assembly. Once removed, you should be able to access the control panel of the unit. Read More...
Paul April 10, 2012 for Model Number PHE36US The blower works but the lights do not. What could cause this?
1 Answer Hello Paul. Make sure there are no bad wires on the unit. If not, and there is power to the board, but the lights do not work, see if there is power coming to the transformer from the board. If so, and no lights, and the lights are good, replace the transformer 00487414. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. Hope this helps. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html Read More...
Paul M. April 09, 2012 for Model Number PHE36US Blower works fine at all 3 speeds but lights do not come on. Ran self test and it stopped after blower check. No lights and no beep at end of test.
1 Answer Hi Paul. I would use a volt/ohm meter part # MA-DM1 to assist. you in your diagnosis. Test the bulbs to see if the filament is closed and not open. Bulb Part # 00601584. Then test the socket and see if the transformer output voltage 12v is there.You can check the transformer supply (input) 120 vac is there. If so then replace the Transformer part # 00487414. If not then access the control board and see if the transformer output pins are getting the output, board part # 00415292. Make sure all wire connections are clean and tight. Thank You. Read More...
Yousef February 23, 2012 for Model Number PHE 60 US -THERMADOR My hood is coming on for 5 seconds and off for one minute all the time!
1 Answer Hello Yousef. First check to be sure no buttons are sticking. If no buttons are sticking, it sounds like the control board 00415292 will require replacement. Hope this helped! Read More...