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Customer Questions and Answers for Damper-Shock by Ge

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Manufacturer Part
4.89 (64)
By: Ge
Part Number: OEM12797577
Manufacturer Part Number: WH01X10343

Note: Sold as 1 shock. Damper pin is part# WH01X10261.

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Questions & Answers

For Ge Damper-Shock (Part Number: OEM12797577)

1 Answer

Hello Chuck, I have never replaced a shock damper that didn't show an obvious sign of damage. When one gets replaced, you do have to replace the others if the unit is over about a year old to prevent a major difference and causing the unit to spin unevenly and giving a fault code. If the unit isn't old, or not used often, you can get away with replacing just one.

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1 Answer

Hello Vicki. If you look at the white pin, you will see a tab that you will have to press down and slide the pin out of the shock and tub as you hold the tab in the down position to remove. It is on the pointed end of the pin.

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1 Answer

Hello Vicki. Once the pin is removed from the top of the shock WH01X10343, you will twist the bottom part of the shock to remove it from the unit.

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1 Answer

Hello Lil Bob. No, if the noise is loud like a roaring sound, you will need to replace the rear outer tub assembly WH45X10071 on the unit. The bearings are bad in the unit.

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Dave for Model Number GE washer WCVH6260FWW

I have 2 questions: 1. The model number written on my washer is not exactly the same as the "match" on any web sites (mine=WCVH6260FWW; match=WCVH6260F0WW). Are they really the same? 2. The WH01X10343 shocks seem shorter than those in my machine and seem much more loose. I haven't taken the originals out yet, but I can barely compress them by pushing on the tub. The shocks I just got move freely for part of the travel. The diagram says AP4265856. Is WH01X10343 really a match?

1 Answer

Dave, You are on the right track, Yes, the WCVH6260FWW and The WCVH6260FOWW are the same machine. As for the dampers, once again you're correct, The original damper WH01X10260 has been substituted by the manufacturer to WH01X10343 WH01X10343, Like any revised part, it make look and feel different, but it will work in your machine. We acquire our parts from the manufacturer, so yes, they are the same part as the original or substitute part produced by the manufacturer. You'll be fine using the parts you have orderred. Thanks and Good Luck

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1 Answer

Hello Marvin. Yes, the shocks WH01X10343 can be weak and make the unit not run properly. If the shocks are bad the unit will be off balance. Hope this helps.

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