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Customer Questions and Answers for Damper-Shock by Ge

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Manufacturer Part
4.89 (64)
By: Ge
Part Number: OEM12797577
Manufacturer Part Number: WH01X10343

Note: Sold as 1 shock. Damper pin is part# WH01X10261.

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Questions & Answers

For Ge Damper-Shock (Part Number: OEM12797577)

1 Answer

JJ, The model number you supplied [WCVH6800J1MR] is a "front load" washer. You may want to start with all four of the dampers WH01X10425 and check the two suspension springs WH05X10009 and cabinet that hold the tub up from the top. Of course you want to check and make sure the washer is level and on a good solid floor, first. It's also possible to have a worn tub bearing or spin basket shaft that has worn to the point where the inner basket could "wobble". But do the basic checks or repairs to the suspension system first.

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1 Answer

Hello Thanh, If your model number is actually WCVH6800J0MS, you should check the weights on the outside of the outer tub. If any of them are loose they will make a racket. Also check the support springs and make sure they are in the rearmost slots in the cabinet openings. If these are good you should run a spin only cycle to heat up the bearings and when it stops, open the door and turn the spin basket, feeling for any roughness or opposition to rotation. If this is good also, reach inside and lift the front of the spin basket, feeling for slack between the spin basket and the outer tub assembly. Turn the spin basket 1/3 of a turn and so this again. Now turn it another 1/3 of a turn and do the same once more. If you feel a "clunk" in any position, it indicates that the spinner support assembly WH45X10142 has an issue.

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1 Answer

Dale, If the inner tub is moving up/down and side to side independently of the outer tub then the issue would most likely be caused by a broken tub support. The parts that would be needed to replaced if this is the case would be the spin basket WH45X10142 and the front outer tub WH45X10101.

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1 Answer

Jennifer, If the noise is a grinding noise during the spin cycle then the bearings would be the issue. When the unit gets to higher speeds to causes the noise but would not be heard during gradual rotation. The faster it spins the more noise there will be. If that is not the case then the issue would most likely be shocks that are bad.

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1 Answer

Hello Steve. There should not be a lot of movement back and forth. It should be snug and travel freely up and down.

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Ginger M for Model Number WBVH6240

My washer started making a loud knocking noise when trying to spin out the other day. It seemed like the basin was hitting the door or something. I managed to do a few more loads but after the last one my laundry room was full of smoke! Smelled like burnt rubber. Husband has checked it all out - belt is still good, shocks are good so he thinks its a bad bearing??? It looks like it mess up the seal and the white plastic part of the tub was rubbed but maybe that's not such a big deal.

1 Answer

Hello Ginger. You will need the outer tub, bellow seal, and front tub assembly to repair the unit.

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1 Answer

David, The closest model number we could find, to the number you supplied is WCVH6800J0MS, this should be a GE front load washer, and based on your post description you most likely have a worn out tub bearing assembly, and will need to replace the rear tub assemblyWH45X10071.

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