Jim October 22, 2021 for Model Number ESS25LSRB SS It seems when dispensing ice that a cube will somehow get stuck sideways up in the final dispenser area right where it drops into the chute…this would be visible when looking up into the dispenser with the door open. When a cube is stuck sideways all you get it a huge “clunk” sound and nothing further happens. If I take an ice pick and reach up there and bust up the sideways cube then it will work okay….for a while before it happens again. Hope all that makes sense. So….do I need a complete replacement #WR17X11447?? Or, is there something else in play here? Thanks! Glad I found your site! Jim
1 Answer Jim, Thanks for the question!!! This may be an issue that has no resolve. I would start by making sure the cubes are of normal size, if the ice cube is oversized or undersized it could cause the issue. If the cubes are not correct it would be a water valve WR57X33326 or icemaker WR30X10093 issue. Read More...
Bobs August 09, 2021 for Model Number csh5ugxb GE Cafe Ice Maker: The orig. issue was the plastic drive cup, but after further inspection while installing, I found the steel drive mechanism had worn through the front of the ice bucket. Could someone tell me what would cause this? BTW, the drive are from the motor was loose and would not tighten, so ( and I know i will have to cut it off and replace the motor if an issue arises) I tacked it on. Thanks, Bob
1 Answer Bob S, Thanks for the question and based on the information provided I would replace the auger motor and the ice bucket assemblies to resolve the issues. Read More...
Todd June 03, 2020 for Model Number PSS26SGRASS GE - PSS26SGRASS Trying to find a replacement ice bin and auger ... cannot locate the appropriate part number. This seems to be the numbner on the GE website that works, but I cannot locate an image or dimensions: WR30X29441 (AP3204787 is your part number for the ice bin you have listed on your website - will this work with my GE fridge: PSS26SGRASS Please advise.
John March 12, 2020 for Model Number 79551023012 I am looking for an ice bucket. Is the one listed here the correct one for my appliance? Regards John
Boonlue July 13, 2019 for Model Number PSS26PSWCSS so ive been trying to figure out why im not getting any ice, when i hold the door open i can see the auger turning so i was thinking maybe the ice bucket is bad but after inspecting everything on it , it looks fine so i decided to reach and see if i can turn the auger itself and noticed that it was turning freely, is it suppose to do that? if not then either the auger motor post is stripped or the auger itself is stripped, should i replace both?
1 Answer Boonlue, There should be some resistance when attempting to turn the auger by hand. Based on your post information/description you will need to check the WR02X11534 Auger Drive Yoke. It has probably "stripped out" on the auger motor shaft, and will need to be replaced. Read More...
Adam January 12, 2019 Hello, I have figured out I have the ice maker wr17x11447, but I can’t figure out if it’s just the plastic drive cup only I need or also the helix drum part 357. Maybe the helix lock plate and/or auger? The helix drive cup is definitely cracked, the helix drum doesn’t look cracked but it spins freely, independent of anything else enough to spin back down the auger shaft towards the back of the ice box. Is the lock plate supposed to keep helix drum at the flat area & force the helix to spin with the auger? Thank you!
1 Answer Adam, the helix drive cup should not be able to move freely. All of the parts in the ice bin are meant to seat in their allocated positions so that as the auger rotates, it stays in a steady position. It is normally better to replace the entire bin WR17X11447 as when one component fails, it is all to easy to find that the strain that may have applied from use can cause further issues. Read More...
Mary May 08, 2017 for Model Number TFX25Jr/TFX22JR Just replaced my water filter and now the ice in the ice maker has a funny taste to it. Could it be something with the ice maker itself? Thank you
1 Answer Mary, It's not likely but you can check the ice cube mold with a mirror to see if the lining has deposits or has started to delaminate, but that will usually cause specks or very small chips in the cubes. Did you flush the water system when you installed the new filter ? When you replace the filter, you should dispense a couple of quarts of water through the dispenser, to clear ant residual filter fibers or minerals from the system. Depending on usage, it could take a few days to clear the system and the taste of the water. Read More...
John April 05, 2017 for Model Number PSS26SGRBSS My ice dispenser is not dispensing ice. I think it is probably the auger and drive cup, but can't be sure since I can't look in the tray when its secured in place against the drive in the back of the freezer while I try to run it. What I do know is that the drive motor works fine since I see it moving when the tray is not installed. I do see some wear on the plastic drive cup on the metal auger yolk? (metal cross piece of the auger that the drive would rotate). My guess is maybe there's now enough free play in those parts that when the drive rotates, the auger is slipping or popping off the drive clips? If I run the dispenser when I have the freezer door open, I see the back of the ice bucket move up when this happens. I'm just trying to figure out if replacing the auger and drive cup are what's required to fix the issue.
1 Answer John, You will want to check the drive blade that is behind the drum at the front of the icemaker to see if it is loose. If it is then the drive blade would need replaced and if it is not loose then would likely be the drive cup that is bad. Read More...
Sherry November 21, 2016 for Model Number PSHS6YGXBDSS My ice dispenser is not working- I see that the plastic cup in the back is broke and needs to be replaced but also when I turn the auger, the helix moves. Does that need to be replaced also?
1 Answer Hello Sherry, Due to changes in the units' design and the complexity of the assembly, it is recommended to replace the ice bucket as an assembly WR17X11447. You should also check the auger drive WR02X11534 and the threads on the auger motor shaft to ensure they are not stripped but are turning as one when properly installed. Read More...
1 Answer Evelyn, Here's a couple of things to check, open the freezer door, remove the complete ice bin. There is a metal lever on the side bottom of the bin. make sure the metal lever is secured to the bin, raise and lower the end of the lever to make sure the lever operates, and check the flapper door in the bottom front ice bin housing, the door should open and close with the movement of the lever. Tape the freezer door switch closed, select cubed ice on the dispenser facade. Then press the paddle, in the back of the freezer compartment, you should see the auger motor turn to dispense the ice, and in the square opening, you should see the solenoid activate and rise up about 1/2 to 3/4 of an inch. If the solenoid doesn't activate and rise, check the wiring connections at the freezer door hinge, if ok, you probably have a defective solenoid 6421JA3001D , if all's OK check and make sure the end of the shifter lever is inserted into the solenoid yoke properly, so it activates the flapper door and allows the cubes to fall through the blades and drop into the dispenser chute. Read More...