Jim May 08, 2020 for Model Number WF50K7500AV/A2 The washer is vibrating and banging against the side of the washer. Even load. The shocks look good and have good stiffness. Is there a service bulletin? Also, how do you set time to 17 minutes to enter service? Hope you are well Jim
1 Answer Jim, it would be recommended that the unit is inspected to ensure that it is level. From there, the spider shaft (part of the basket assembly DC97-19268A) and bearings (part of the rear tub assembly DC97-19230A which has been discontinued by the manufacturer) would need to be inspected. This can be done by attempting to wiggle the spin basket up and down inside of the outer tub. If the spin basket moves up and down freely, this would indicate that either the spider shaft or the rear bearings have failed and they would need to be visually inspected. If the spin basket does not wiggle up and down freely, the upper weight DC67-00839A and lower weight DC67-00649A would need to be checked to see if the bolts are loose. The balance ring (part of the basket assembly as well) would be the next inspection needed to identify if there are any cracks or indications of the counter bearings not moving through the ring when rotated. Read More...
David October 22, 2019 for Model Number WF419AAW/XAA-01 How many shocks for this model and price? Also for a door seal? Thanks David
1 Answer David, there are four shocks DC66-00470B for this model and the door seal is part number DC97-14932B. Read More...
Erik January 21, 2019 for Model Number Samsung WF350ANP/XAA / 0003 Is there a difference between the front and rear shock absorber?
1 Answer Erik, there is a difference in the shocks, the rear shocks are [DC66-00470B], and the front shocks are [DC66-00650D]. It has to do with the stiffness of the shock and where it is located. Read More...
Pat April 08, 2018 for Model Number WF350ANP/XAA Do you have a replacement part for the parts in the damper themselves. Mine are worn out. The dampers come apart very easily and I wish that I could just replace the felt insert friction material that has worn out since everything else is still perfectly good.
1 Answer Pat, Unfortunately there is not parts available for the damper shocks. You would have to replace the dampers themselves. Read More...
Tran May 21, 2017 for Model Number WF330ANW/XAA The samsung washer have 4 shock absorber,2 in front ,2 in rear.It has the same part number or difference ?Because when I cross check the part#AP4456255 rear shock for samsung wf330anwxaa,it says does not match this model.If I decide to change shock absorber for the washer,can i change all 4 the same part #AP4206426 ( DC66-00470A) or 2 part#AP4206426 for front and AP4456255(damper shock) for the rear.Am i correct??Thank you for time and support. Truly yours Tran
1 Answer Tran, You will want to change the 2 front DC66-00470A and the 2 rear DC66-00470B. Read More...
Michael January 25, 2017 for Model Number WF330ANW/XAA How do I remove the washer back so I can replace the shocks?
Michael January 24, 2017 for Model Number wf330anwxaa do you have a video on how to install shocks to the rear of the washing machine ? DC66-00470B part number
1 Answer Hello Michael. Sorry we do not have a video at this time. We are working daily at adding new videos to our site. Read More...
Michael January 23, 2017 for Model Number wf330anwxaa You have a video on how to change front shocks but not how to change shocks on the rear. Is there a video or is it too complicated?
1 Answer Hello Michael, The front and rear shocks are changed the same way since they are the same part number. They mount exactly the same but are in a different location. Read More...