Alberto July 24, 2020 for Model Number SAMSUNG WF363BTBEWR/AX Hello Gentlemen, I am a retired person who is very fan of doing all the repairs in my home, I currently live in Colombia, I have a Samsung washing machine model WF363BTBEWR / AX, the Big Bang, and I just changed the Spider, the two Bearings and the retainer seal, up to that point everything was very easy to do: but when it was turned on, the loading door was blocked and an error code (tE) appeared, which according to the manual is the temperature sensor, so I removed it to measure its resistance and obtained a value close to 12.4 K omhs, but I don't know if this corresponds to the specifications of such a sensor. Could you, 1) provide me with the information about the resistance values of this sensor, 2) How can I reset these error codes and 3) Do you have video to calibrate this washing machine on the control panel?
Warren July 23, 2020 for Model Number WF45M5500AP/A5-00 WF45M5500 I have a samsung washer that intermittently stops either at the very start, or mid-cycle. No error code is shown - it just stops and the count down timer doesnt move. Sometimes it does a whole wash with no issues, other times it needs to be turned off and then back on several times. I have checked all connections and all appear tight. Even reseated them I ran repeated diagnostics tests and on about the 10th one it stopped on the agitation test with a 3C2 error. Book says that is motor locked - however it spins freely just fine. When it does get "stuck" there is a very feint clicking sound from the motor, but no movement. Even if I turn by hand, it wont start. Only way to get it going is to turn off and then turn back on. I have checked the invertor and that reads 12.1Ohm - book says should be 12 so I think OK. Checked the hall sensor between pins 4 & 2 and 4 & 3 and voltage is 0 or 3.87. Book says should be 1.3. Does that suggest problem with hall sensor or the main board? Any other tests I can do? Thanks
1 Answer Warren, based on the manufacturer's information, the hall sensor should be sending 3.75VDC to the main control when it is receiving 5VDC from pin 4 to pin 1 and the basket is rotated by hand. If the 3.87VDC voltage was showing without rotating the spin basket by hand, the hall sensor DC31-00098A has failed and would need to be replaced. Read More...
John July 14, 2020 for Model Number WF42H5000AW/A2-00 WF42H5000...Front loader not top. Washer not spinning motor just jerks every 30 secs with no codes. What should the ohms be for the stater and what pins?
Joel June 24, 2020 for Model Number WF419AAW/XXA I'm getting a 3E error on my washing machine model WF419AAW/XXA. I pulled the stator and sensor and tested the resistance. The Stator read approx. 12.6 Ohms. I'm getting "OL" on each of the pins for the sensor. Do I need to replace both the stator and the sensor?
1 Answer Joel, the stator should be measuring 11.5O and the hall sensor would be tested for voltage when the unit is on and a cycle has not been started. At the connection CN6 of the main control, the black probe of a meter would be set to the orange wire on pin 4. The red meter probe would then go to pin 2 red wire and it should measure 3.75 VDC when the spin basket is rotated by hand. The red probe would then be moved to the blue wire at pin 3 and it should get 3.75VDC when the spin basket is rotated again. If a voltage reading is not measured, the hall sensor has failed. To replace the hall sensor, the motor assembly DC96-01218E would be needed as the manufacturer is showing it as being a part of this revised assembly. Read More...
Moises June 15, 2020 for Model Number Model: wf42h5000aw/a2 Washer works for approximately one load, on the 2nd load it only works for approximately 15 minutes and it will read code 3E2. I have unplugged the washer and clear the code but it comes back. I have read the the resistance of the motor and reads 12.6 Ohms. I’m not sure if that’s the right value. I have also removed the motor from the washer and the motor as well as the magnets look brand new. Does anyone know how I can test the main motherboard? The researched that I have done on the 3E2 codes states that it could be faulty motor....any help will be appreciated. Thanks,
1 Answer Moises, based on the readings of the motor DC31-00111A, the windings have failed as they should read 6O between any two winding terminals. This can cause the error to appear. The resistance of the hall sensor connection on the motor inverter control DC92-01531B can be tested for resistance (while the unit washer is unplugged). From pin 1 to pin 3, then from pin 1 to pin 4, the resistance should measure between 2MO to 4MO. Read More...
Neal April 10, 2020 for Model Number Samsung Front Load washer WF42H5600AP/A2 washer works fine but won't spin... drum tries to turn .. kinda jerks while turning.. pauses and tries again then shuts off. Have checked drum, bearings and spider assy. all in good condition. Checked motor resistance and got 11 Ohms on all 3 points. Checked Rotor positioning sensor and from 1(C) to 4 = 4.75K OHMs and 1(C) to 3 = 9.4K OHMS I am guessing faulty sensor due to the reading being different. Should both be 9K OHMS I do believe. any help would be appreciated,
1 Answer Neal, it is likely that the sensor has failed. However, to verify this, the rotor position sensor would need to be tested while the unit is powered on but not in a cycle. With the black probe of the meter set at the orange wire and the red probe on the pink wire, there should be 5VDC. Then the red probe would be moved to the red wire and there should be a DC voltage signal when the rotor is rotated by hand. The signal should match when the red probe is moved to the blue wire. If there is not a DC voltage at the signal wires, the sensor DC31-00098A has failed. If there is not a voltage at the pink wire, the inverter control DC92-01531B or a broken wire would be suspect. Read More...
S Gremo March 07, 2020 for Model Number WF42H5000AW/A2-0000 When the washing machine was supposed to spin it just made a sound like it was trying but it wouldn't spin. I have pulled the rotor and stator off, there is no visible issue with either. I tested the stator and was getting 15 omh on all combinations. Looked at the Hall sensor, 1 and 4 get 4, 1 and 2 get 4, 4 and 3 get 4, 1 and 3 get 16, 4 and 2 get 10. don't know if I'm testing the Hall sensor correctly and I don't know what the stator should be for each one. Cannot find a service manual without paying for one.
1 Answer S. Gremo, Based on the 15 ohms of resistance on the stator pins then this would indicate a faulty stator. The resistance of the windings should be 11 +/- 7%. Read More...
Ken November 29, 2019 for Model Number Kenmore (Samsung) 592-45495070 I have a 3E error code as well on my washer Kenmore Elite version of a Samsung Washer. I did some testing control board testing per the maintenance manual on the pins for the hall sensor. Voltage testing showed --- 4 to 2 = 3.6 Vdc, 4 to 3 = 3.6 Vdc Resistance testing showed --- 1 to 4 = 2.4 Mohms, 1 to 3 = OL (open line). I don't know how the wiring tests relate. I don't know if I am doing it right either based on the other posts but I don't believe the 1 to 3 resistance reading and I could use some advice. If I believe my OL resistance reading, my control board needs to be replaced ($320). How do I test the hall sensor while it is attached to the rotor in order to rule it out or is it even worth it based on my control board readings?
1 Answer Ken, Based on the reading of OL that you are getting this would be an issue with the control board on the unit. Read More...
Earl April 19, 2019 for Model Number WF56H9100AW/A2 I have a Samsung Front Loader that is throwing an E3 code. When I put it into the diagnostic mode and test it through the cycles everything works good until it gets to the spin cycle which then gives the E3 code. I pulled the motor and tested the motor and it read 11.3 ohms across all three legs. Based on what I have read I think it is bad but I am not sure. Also, how do I test the Motor Rotor Position Sensor to tell if it is bad? I know you are supposed to test between pin 1 and 3, 4 and get between 2 and 4 ohms but how do you tell which pin is number 1? Thanks
1 Answer Hello Earl, Thus will most likely be an issue with the rotor position sensor (RPS) DC31-00098A, or the harness to it. If servicing the RPS does not correct the issue and the harness shows no fault, the PCB is the next suspect if there is no apparent damage to the motor windings and/or magnets. The exact testing procedure should be done using information on the units' tech sheet which, unfortunately, we are unable to pull from the manufacturer. Thank you for your patience and understanding in this matter. Read More...
Sly February 21, 2019 for Model Number wf203anw/xac As soon as the unit get a heavier load, it show the E3 code and will not engage in the rinse cycle. If the load is light the washer goes through its whole wash without code. The unit goes in the manual rinse and spin no problem. Do you think the RPS could be the cause, or should I look into the board?
1 Answer Sly, this error is in reference to either there being too much laundry, the connection to the hall sensor being loose, or the main control failing. You will want to check the connection to the rotor hall sensor and ensure it is properly connected. You may also want to check the inner basket to ensure that it does not have any play between the inner and outer tub by wiggling the inner basket up and down. If the bearings or spider shaft are bad, they can cause increased strain on the motor and act like an overloaded basket. Aside from that, the last possible cause would be the main control. Read More...