Manus January 03, 2019 for Model Number Samsung WF42H5000AW/A2 I have a Samsung washer in the washing mode will agitate CCW but seems to have trouble turning CW, it will start to turn CW and then make a weird noise trying to spin but after around 30 sec turns CCW fine.
1 Answer Manus, Sounds to me that the spider gear has broken and unfortunately is no longer available. Read More...
Paul November 24, 2018 for Model Number wf457argsgr/a2 Still have 3e error code. Checked resistance of motor plug at main board and and getting 11ohms between the pins instead of 6ohms. I am getting 3.4ohm on the hall sensor plug between 1 and 3 and 1 and 4 pins. Washer will not start a load of laundry, it just stays on the load sensing part till it finally will code with 3e
1 Answer Paul, the resistance check for the motor is not within specs, the resistance for the Hal sensor is correct. Based on these numbers, you should replace the motor. Read More...
Paul November 10, 2018 for Model Number WF457ARGSGR/A2 Washer will start and lock door but then it just sits with load sensing on the screen and stays there till it finally gives a 3E error code. The drum turns smoothly manually. Tried just a spin cycle and it makes noise but never moves. I was told it was probably the Hall sensor or Rotor position sensor. Please advise?
1 Answer Paul, The 3E error indicates a washer motor error or hall sensor error. Check the motor connector terminal connections and contacts, make sure that the unit is not being overloaded, check the hall sensor to see if it is faulty, check whether the stator of the motor cover is damaged, check for coil disconnections due to foreign material, check to make sure that there is no wiring issue or control board issue. To check the motor windings you will pull out the connector of the motor and read resistance at any 2 of the 3 terminals and should be about 6 ohms of resistance. Check the hall sensor on the main board between pins 1 and 3, and 1 and 4 of the 4 pin connector and it should have approximately 2 to 4 Mohms of resistance. Check the voltage when the power is on. Read More...
1 Answer Kurt, To properly assist with your question we will need to have the model number. Please resubmit a new question with the model number of the unit. Read More...
Jeff March 15, 2018 for Model Number wa48h7400aw/a2 When starting cycle the washer makes some whirling noise but I do not see the clothes move more than a nudge . it starts to fill but then stops. if I hit the start/pause button again the cycle resumes but then stops again. Drain and spin cycle works. I took the whole thing apart, tub out, clutch assembly out everything moved smoothly no bad bearing, clutch teeth are fine. At first I thought it was the clutch motor but it shows continuity, I am thinking it is a sensor? What do the pros say?
1 Answer Jeff, You will want to put the unit into diagnostic and see if there are any error codes stored but sounds likely that this would most likely be a faulty RPS sensor. Read More...
Ryan March 08, 2018 for Model Number WF395BTPA Where can I find the wire harness that connects to the rotor position sensor? I was making unrelated repairs, and somehow the blue wire disconnected from the connector. Thank you!
1 Answer Ryan, This wire that connects to the RPS sensor will be part of the main harness DC93-00251Q. Read More...
Alex October 13, 2017 for Model Number WF42H5200AP/A2-0000 Hi, My washer spin and stop and repeat the cycle each time.e.g remaining time is 6 min and goes back to 9 minutes . Back and forth and some times it 21/2 hours to complete. Please advise.
1 Answer Alex, You will want to check to make sure that the unit is not getting off balance as this could cause this issue. If the unit is not getting off balance then the issue will likely be a faulty main control board. Read More...
Hung September 19, 2017 for Model Number WF455ARGSWR/A2 I suspect the rotor position sensor of my washer is defected. How do I check to make sure? There was no error code on my washer. It tried to spin when it should, but could not after making a small shake.
1 Answer Hung, To check the Hall sensor you will need to access the main control board and locate the CN3 connector. Check voltage at pin 4 and 2 for DC 0v or 1.3V and from pin 4 to pin 3 for the same. Read More...
Dan September 05, 2017 for Model Number Samsung WA5471 I have a Samsung WA5471 follows washer. I am having problems with my washer not completing the spin cycle. After rinse cycle it goes into spin status for 1 minute. The drum doesn’t spin then it starts to fill with water and starts the rinse cycle again. After 3+ hours of loops it's will give 3E error.
1 Answer Dan, The 3E error code is for a motor drive error or hall sensor error. You will want to check the coils on the stator to make sure that they are good and check the RPS sensor and wiring. If these check ok then the issue will be caused by a faulty control board. If the unit is agitating the control board may be the most likely cause. If you get the tech sheet from inside the unit it will tell you how to check these things. Read More...
Bobby July 12, 2017 for Model Number WF405ATPAWR/AA I NEED A MOTOR CONTROL POSITION SENSOR I BELIEVER THE PART NUMBER MIGHT BE DC31-00098A WHEN I CROSS REFERENCE THE PART YOU HAVE IT SAYS NOT COMPATIBLE. What part number do I need. Washer wont stop spinning when washer reachers final cycle.
1 Answer Bobby, The correct rotary position sensor assembly for the model number you supplied is DC31-00098A / DC31-00098A. The part is in stock and available at this time. Have you check for any error codes logged in the memory of the control board ? If iy doesn't stop spinning at the end of the cycle, you'll also want to consider a main control board. Read More...