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Customer Questions and Answers for Capacitor by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM20919438
Manufacturer Part Number: W11395618

The Capacitor is an OEM part for Whirlpool washing machines. This part helps regulate power supply and voltage levels. It smooths out voltage fluctuations to ensure consistent operation of the motor and internal components.

Causes of a bad capacitor can include faulty wiring connections, or simply wear and tear over time. Capacitors have a limited lifespan based on usage and wear.

Symptoms of a bad capacitor include:

  • The washer failing to start or not completing cycles
  • Unusual noises coming from the motor area
  • Fluctuating water levels and inconsistent filling
  • Lights dimming when the washer is running

This genuine Whirlpool OEM replacement part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

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Questions & Answers

For Whirlpool Capacitor (Part Number: OEM20919438)

1 Answer

Travis, with the power cord unplugged, the drive belt would need to be removed and the motor pulley rotated by hand. If it does not rotate freely, the motor W11283592 would need to be replaced. If it does rotate freely, the run capacitor W11395618 would be a possible cause of failure and once it has discharged, it can be tested for 50 uf. If it does not have the correct measurement, the capacitor would need to be replaced.

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1 Answer

Travis, unfortunately, the model number provided does not appear to be a valid model. If the number could be verified and provided in a new post, this will allow the most accurate information to be presented. As a general check, the spin basket would need to be rotated by hand to identify if it can rotate freely. If not, there would likely be an item stuck in between the basket and outer tub that would need to be removed.

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1 Answer

Joe, It would be recommended to put the unit into a service diagnostic mode to see if there are any stored error codes. This will most likely be a shift actuator issue but would recommend checking for any error codes.

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1 Answer

Vincent,if the capacitor was faulty the motor would make a repeating hum noise trying to start.The shifter arm does move slowly normally but should rotate about 10 seconds and stop in either agitation or spin position.When the control board recognizes the shifter position the control board will then power the motor. Unfortunately the green light only indicates the control board sees a problem not what the problem is.You would need to run the service diagnostic test mode to find what the control board sees as a problem as per the fault code., The Technical Service sheet/booklet comes with the washer and is either in the control panel console or is a plastic bag attached to the inside front cabinet panel near top.

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1 Answer

Vincent, The shift actuator does shift the splutch position from agitate to spin so i would also make sure nothing is binding and causing this noise.

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1 Answer

Mike, You will want to gain access to your tech sheet and see if there are any error codes stored. If there is a error code then you will want to do the test for that error code.

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1 Answer

Corinne, If you are unable to turn the drum by hand then this will most likely be an issue with the bearings in which the gearcase would need to be replaced. If this checks ok then this would likely be a motor issue if the unit is not spinning or agitating.

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