Customer Questions and Answers for Icemaker by Whirlpool

Hello Steve. Here is a link to our Repair Forum, this is a free service to our customers. Use this link to access the repair for your question. http://forum.appliancepartspros.com/refrigerator-freezer-repair/29618-ice-maker-not-working-kitchenaid.html

Hello Don. It sounds like the water valve is bad and will need to be replaced on the unit.

Jerry, There is not a neutral switch for the unit. If there is 120 vac from neutral to ground then this would mean there is a shorted wire. If this is happening in the door then the door would have to be replaced. If this is at the connector at the bottom of the refrigerator then you would want to check the control board that is located at the back of the unit to make sure that there is not 120 vac ground to neutral coming off the board. If there is then replace the board.

Hello Lynn. The model number is not working. We will need your model number to help you with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. Here is a link to help you locate it. http://www.appliancepartspros.com/modelnumber_locator.aspx

Don, No, the ice maker doesn't need "several cycles for it to work properly" . A poor or no fill situation is usually due to a water supply problem ( low or no water flow/pressure) or a clogged or failed water fill valve. You'll need to check and flush the water supply line and check or replace the water inlet valve.

Ronald, The model number listed is not coming up as a valid model number. We would need this information to be able to assist properly. To properly assist you we will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hello Renee. Yes, WPW10190961 is a 5 cube icemaker.

Sandy, With the unit having a emitter board in it the jumper between T and H may not work properly. You will want to check the light on the emitter board. When you open the freezer door the light should be flashing on the right wall. If the light is not flashing then push in on the flapper on the left door and hold the light switch to see if the light is flashing. If it is not then the emitter board is bad. If it is then the unit is in a harvest mode and if the fingers are not turning then the issue would be the motor on the unit. If the light is flashing when you open the door then press the flapper and see if the light glows solid, if solid then the issue would be in the icemaker. If the light continues to flash then the issue would be in the emitter board.

Hello Pat. W10297245 is the arm for the icemaker.

Hello Ted. You remove the lines from the water valve and look for the valve leaking. If you see no leaks, it is the icemaker.