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Customer Questions and Answers for Refrigerator Ice Dispenser Motor by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18020316
Manufacturer Part Number: WP2252130

Ice dispenser not working or auger won't turn? This refrigerator dispenser motor powers ice and water dispensing. DIY repair in 10-15 minutes.

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Questions & Answers

For Whirlpool Refrigerator Ice Dispenser Motor (Part Number: OEM18020316)

1 Answer

Hello Henry. Yes, it sounds like you need to order and replace the motor on the unit.

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1 Answer

Ric, There will be a clip at the bottom of the connector and will need to release the clip and pull out.

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Michael for Model Number Kitchenaid kscs25ftwh01 whirlpool motor 2252130

Hi, I have a Kitchenaid kscs25ftwh01 refrigerator with an ice dispenser that is not working. I believe it has a whirlpool motor 2252130 that drives the augur. I removed the motor and tested it for continuity, it has no continuity across any pin combination except for pins 1 and 2, which reads .07 ohms on the 2K scale. The strange thing is, after checking for continuity, I re-connected the motor to check for voltage on the pins - and it worked again. I checked it for operation after every step for complete re-assembly, and it worked each time. After completing reinstallation, it worked once - and then stopped working again. Is this a motor on its last legs? Or a control board that is acting weird? Thanks for your help!

1 Answer

Hello Michael. Yes, based on the information you provided, it is pointing toward a bad motor in the unit. You will need to replace the motor in the unit.

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Michael for Model Number kitchenaid kscs25ftwh01 with whirlpool 2252130 ice dispenser motor

Hi, the ice dispenser stopped working so I took the motor out and checked continuity - everything is open except pin 1 to pin 2 which is .07 on the 2K Ohm scale. The weird thing is when I hooked it back up to test the voltage from the wiring harness, it started working again. I reassembled everything, and it dispensed ice for one cycle and then stopped working again. Is this a motor on its last legs or a circuit board acting weird?

1 Answer

Michael, Based on the description of your issue, it sounds like the dispenser motor is what is causing the unit to not dispense ice. The part number for the ice motor is WP2252130

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1 Answer

Hello Anthony. Disconnect the unit from the electrical supply. To remove the motor: a) Open the freezer door. b) Remove the ice container from the freezer door. c) Remove the two screws from the motor housing cover, located under the bottom of the inner door panel, (You may need to lay in the floor and look upward inside the door to see where they are), and remove the cover. d) Disconnect the harness connector from the motor terminals. e) Remove the four screws from the motor bracket and allow the motor to drop down. f) Pull the hex drive shaft out of the motor. To re-install the motor: a) Remove the two screws from the hex drive shaft coupling holder and remove the coupling assembly. b) Install the hex drive shaft in the motor as far as it will go. c) Slide the new motor assembly back into place in the freezer door and mount it with the four screws you removed earlier. Make sure that the top of the hex drive shaft, spring, and pin are through the hole in the ice container plate. NOTE: On 2002, and later models, the pin is not used. d) Plug the harness connector into the motor. NOTE: The connector is designed to fit only one way on the motor terminals. e) Position the motor housing cover so that the raised center faces the motor, and mount it in place with the two screws you removed earlier. f) Make sure that the spring and pin are in the center hole of the hex drive shaft, and that the bearing and seal are properly positioned on the coupling, as shown.g) Position the coupling assembly over the spring-loaded pin, then push down on the coupling and align it with the top of the hex drive shaft. Secure the coupling assembly with the two screws you removed earlier. h) Replace the ice container on the freezer door plate. NOTE: The coupling in the ice container does not have to align with the coupling on the end of the hex drive shaft when the ice container is installed. They will engage as soon as the ice dispenser is activated. At that time, the motor will turn, and the spring-loaded coupling on the end of the hex drive shaft will pop up and engage the ice container coupling (you will hear a “snap” when the coupling pops up and engages).

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1 Answer

Hello Joe. If the door is not opening then it sounds like the dispenser motor needs to be replaced.

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Dusty for Model Number KSCS25FVMS02

Just a follow up to my last post. I read conflicting replies about how to test voltage going to the motor. With the motor disconnected I read the voltage on Red/White & Brown/White. One tech replied there should be 12 VDC and one tech replied there should be 120 VAC. The motor itself is stamped 120 VDC (120 VAC / 60 Hz Rectified) If my meter is on AC I read ~10 VAC. If I am set to DC I read ~6 VDC. So maybe my motor is ok and the board is bad? Thanks for your help.

Rwsee4@Yahoo.Com for Model Number gd5shaxlt02

How do I test the auger drive motor to see if it is working? I have disconnected the plug, but don't know which holes in the plug to check for voltage. Since the ohm meter probes will not fit in the plug holes do I partially disconnect the plug & make contact on the motor terminals? To check for power besides depressing the ice dispenser lever is there anything else I need to do? also, is part AP3776020 the correct one for my fridge? thank you

1 Answer

Rwsee4@yahoo.com, To test the motor you can push the connector onto the motor and leave a little bit off and check from White to blue for voltage when depressing the dispenser lever. The correct part number for the ice dispenser motor on your unit is WP2212363.

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