Customer Questions and Answers for Track, Assembly (Lh) by Whirlpool

Jana, the upper rack W10728863 repair video can be referenced for removing the rack from the rails.

Hello Dave, The dishwasher will, unfortunately, have to be pulled out to replace the upper rack.

Gera, There is no video to replace this track but you will need to remove the unit from the cabinet and there will be screws on the outside of the tub that will hold the rack in place.

Dennis, This issue would become worse if the bearings are not retrieved. You will need to remove the filter, accumulator and remove the inlet protector and get where the drain pump is to locate the bearings that fell into the assembly.

Hello Shelly, appliance parts are model specific, we would need the dishwasher's model number to locate the correct part for you. The tag number you gave is for the tag itself.

Tb, The original tracks have been discontinued and replaced with the W11259785 / W11259785 Left Hand Track and W11259786 / W11259786 Right Hand Track. There isn't a way to properly/safely limit the travel on the tracks. You'll want to order the left hand track to make the tracks operate properly. Thanks,

Christine, You will have to pull the unit out from under the cabinet. There will be 2 to 4 screws on the outside of the tub that will need to be removed for removing the track.

Hello Justin. No, looking into the unit, that would be your right side track. Thank you.

Vicki, Yes, the tracks are left and right hand sides. As you suspected, the left side track is part number W11259785 / W10462359, and the right hand side track is part number W11259786 / W10462358. The parts are in stock and available at this time. Thanks

Ray, The track assembly(s) are sold as complete units W11259785 Left side track, and W11259786 Right side track. On order to repair the track, the assembly will need to be replaced. You'll need to remove power to the dishwasher, remove the dishwasher from the cabinet opening, then remove the upper rack(it may be easier to remove the rack first). Once the dishwasher is accessible, you'll need to partially remove the insulation blanket from the sides of the tub. Find and remove the four(4) 1/4 inch hex head #10 X 1/2 in. screws, per track( remove the rear screws first, then the front, so you can hold the track assembly) Reverse the procedure, and check the right side track screws and tighten if necessary. Reinstall the unit and check for operation and leaks.