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I only chatted with the online customer service rep. They were very friendly and helpful. According to my complaints the inverter to the unit was bad. According to the other blogs the relay or inverter was the problem. The part arrived the next day. I installed it and presto it is fixed. Samsung repair people are so hard to find. This was an easy way to get the unit fixed. Thanks so much for your help. Read more
Replaced the handle Read more
Note: Due to availability, the factory may substitute color, but the part is not visible when installed.
Replaced with one from Appliancepartspros Read more
Ordered a new one from APP, which arrived within a week. Simple fix, nothing special. What IS remarkable is that within 5 minutes on the phone, the service agent from APP had identified the part and found it in the catalog. By contrast, I spent probably 25 minutes on the phone with Samsung Canada, whose agent had no idea what I was trying to order. She wanted to sell me an entire door assembly by the end of our conversation. This is the value of a native English speaking sales agent. Nice work... Read more
Replaced with part Read more