Carlos for Model Number SHE68T55UC/01 Dishes do not clean anymore, but this happens in the lower compartment only. Everything cleans ok in the upper compartment. All filters inside are clean, we did not change the detergent brand. It is a 6 year old machine, no problems so far. I noticed the inferior spray arm is not turning (placed a white band mark in one arm, ran the washer for some minutes, arm was in the same place). Upper arm tuns fine, which seems to be consistent with cleaning the upper part only. Nothing is clogged in the spray arms. Inferior arm runs freely when turned by hand. We also noticed the detergent plastic does not dissolve normally, we find it almost intact inside the front recess of the upper drawer. Running hot water from the tap first did not help. Technician told us over the phone: "it is the pump", we must change it, US$ 500 estimate. Please help, thanks.
Answer Carlos, it sounds more like the diverter assembly is not directing the water to the upper and lower spray arms properly. The part number for the diverter assembly is 00751950. If there is water being pumped to the upper spray arm, your pump is working. Read More... Answered by AppliancePartsPros.com | Thursday, February 27, 2020