Customer Questions and Answers for Keypad (Dishwasher Touchpad) by Ge

This keypad is the touch-sensitive switch assembly behind the dishwasher's control panel. It enables cycle and option selection; when it fails, buttons can become unresponsive or behave erratically, preventing normal operation.

• Mounts behind the control panel and sends button-press signals to the control board
• Helps restore proper cycle selection and start/stop functions
• Common symptoms include unresponsive buttons, intermittent or stuck keys, random beeps/lights, or needing to press very hard
• Connects via a flat ribbon cable to the electronic control

• Disconnect power at the breaker before servicing
• Access is typically from the inner door; remove console/inner panel screws to reach the keypad
• Handle the ribbon cable carefully—do not crease; ensure the connector is fully seated and oriented correctly
• Reassemble the console and test keypad functions before closing up completely