Jeff for Model Number wm2010cw I have an LG front load washer wm2010cw with a direct drive. It spins by hand smoothly with no issues. When I go into self diagnostics and try to spin the drum, it engages (you hear thee motor) and the rotor turn a 1/2” and stops. No error code. If I spin the rotor by hand and then start a spin diagnosis it spins no problem. I replaced the rotar because I thought maybe the issue with a worn out sprocket, but it still happening. Could it be a clutch issue or bearing?
Answer Hello Jeff, this sounds like the motor's (3 winding) stator is not able to power the rotor up correctly, you will need to access the motor stator and check for any loose wiring connections, using a multimeter ohm out the 3 motor windings , about 5-15 ohms between any 2 of the 3 motor winding terminals, if all ok then trace the wiring back to the control board for any problems, lastly, if all check ok then main control board EBR43249701 may be faulty. Read More... Answered by AppliancePartsPros.com | Friday, November 20, 2020