Rosie for Model Number WF328AAW/XAA-0000 I recently replaced the drain pump on my washer, after doing so I ran it thru a wash cycle (empty) to make sure it would drain properly. During the spin cycle the washer started to bounce and the inside drum filled up with smoke and the smell of burning rubber. Could this be the shocks needing to be replaced or possibly something else? Thanks.
Answer Hello Rosie. It sounds like the spider has failed on the unit. In this case, the outer tub and spider needs to be replaced. The one needed for your model DC97-12528A has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part. Read More... Answered by AppliancePartsPros.com | Tuesday, July 18, 2017