Customer Questions and Answers for Washer Balance Ring Assembly by Samsung

Bob, the inner spin basket will need to be inspected by wiggling it up and down. If there is any play between the spin basket and the outer tub (spin basket should not be able to move independently at all within the outer tub), the spider shaft DC97-15491A and the bearings in the rear tub assembly DC97-15328L will need to be inspected to find which may be causing the issue. If there is not any play between the spin basket and the outer tub, then the next step would be to access the main control at connection CN6. With the unit in the on in the cycle selection mode, test from pin 4 (black probe of meter on the orange wire throughout testing) to pin 2 (red probe at red wire) and rotate the spin basket by hand. With the meter set to DC voltage, it should measure 3.75VDC. Then the red probe would be moved to pin 3 (blue wire) and repeat the voltage measure procedure, the same voltage should be measured. If the voltage is not 3.75VDC when the basket is rotated, and 0VDC when the basket is stationary, then there is an issue with the hall sensor in the motor assembly DC96-01218E.