Answer Hello Claudia, You will need to check for items between the tubs and remove the motor rotor DC31-00112A and check for cracked and broken magnets inside this assembly. Also, check for damage to the motor windings DC31-00111A. The last thing to check is the "spider". To do this, open the door and lift on the spin basket. Do this in three different places in the drums' rotation. If there is more movement in one of the three positions, the spider DC97-17004E has broken. Read More... Answered by AppliancePartsPros.com | Saturday, July 27, 2019