Brandon for Model Number Ntw4700yq1 Drain pump doesn't drain any water out. It is getting 117 volts. I bought and installed a new pump, same thing. Gets voltage, but doesn't drain water out. No blockage in pipes. I already checked. Funny part is that 117 volts is always presen even if I have unit display completely off (Still plugged in the outlet though). Is there a possible control board issue?
Answer Hello Brandon, behind the front panel near the top in a plastic envelope is the Tech Sheet, you can use it to just run the drain pump, if it is not running and it is new then you will need a new control board, part W10484683. Read More... Answered by AppliancePartsPros.com | Tuesday, August 9, 2022