Customer Questions and Answers for Dispenser Door Spring by Whirlpool

Hi Brandon. Open the Fzr. door and tape the door switch closed. Remove the ice bin. Use a cup (w/the door open) and activate the paddle for ice. Is the auger motor turning the top gear ? If the auger motor is bad it is part # W10822606. On the fountain controls, make sure the ribbon cable has gotten plugged in correctly w/ #1 side of the cable is correct w/ the board receptacle. The #1 is noted by carefully looking at the ribbon ends and seeing that there is a skipped area where # 2 connection should go. It instead is skipped to denote the proper plug-in reference just spoken of. #2 is the next in line and so on and so forth. They all need to be plugged in squarely and tight. Look at all the pin connections at the board for tight proper connections also. If you are referencing the Emitter / Receiver boards at the top inside's of the freezer then you need to make sure that the switch there on the rt. board is on. Make sure the paddle on the lt. side is tapped shut (as well as the door sw) and if it is OK, it will blink 1/2 sec. on and 1/2 sec. off normally. Behind the front toe kick grill there are 2 separate tech. sheets. One of them (tan colored one) is just for putting the board in a diagnostic mode to see if they need replaced. They are part # W11629974. They might have a loose connection also at their own power plugs. You should get 120vac on the rt. board blk/wht wire to the white wire (neutral). Thank You.