William for Model Number WDRR2500K1WW With a small load, drum drags on bottom of unit enclosure - has actually worn through the metal at one spot. Spring test seems okay, but clearly hanging low when loaded. No problems on spin cycle, only agitation. Doesn't seem out of balance in any way - just low. Seems to have come on quickly. I did just replace the water level pressure tube. Does it need new suspension rod/spring kit? Also has one broken rubber strap.
Answer William, the suspension rods should not allow the tub to drop that low when a small load of laundry is placed inside. Your unit uses two of each suspension rod, WH16X10057 and WH16X543. In regards to the rubber dampening strap WH01X39337, as one has broken it would be recommended to change them all to ensure even wear and proper operation. Read More... Answered by AppliancePartsPros.com | Wednesday, May 15, 2019