Kevin for Model Number WTW4800xq4 My washer shakes violently during loads. I keep reading that the problem lies in the suspension rods. However, I have had the cabinet off before and I saw no suspension rods. Is it possible that my washer, serial number C31634721 does not actually have suspension rods? If so, how can I get an accurate parts diagram of my washer so that I can order replacement springs?
Answer Kevin, your washer has 4 suspension rods, part number is W10780048. Release the top, at each corner of the washer cabinet, you will see the suspension rod, it goes down to the bottom of the outer tub. make sure you replace all four rods and use all the parts included in the kit. Read More... Answered by AppliancePartsPros.com | Monday, November 18, 2019