After chatting my model # and issue with customer service they recommended I replace the "clock unit", basically the main computer that controls the whole thing. The video for the part accurately showed where to remove the rear panel, access the existing computer and swap out the wires to the new unit. Some people mentioned having to splice wire, I did not have any such need, the 1 thing was that the new board had more slots that the wires could go to than the old one, so I had to ask customer service which of the 3 "Line" slots was correct for the "Line" wire.
The whole project could have taken 15 minutes, but I had to wait around an hour for customer service to get an answer on what the correct slot was. No issues so far.