Ice built up in freezer defrosted, then easily installed defrost heater and defrost timer in case either were faulty. Turns out it was the defrost heater. A little glitch we made for ourselves was that the timer was in defrost mode when unit was turned on post repair, so the refrigerator/freezer would not turn on. Once the defrost mode ended, the unit turned on and has been working great. ~$100 fix for 20 year old unit.
My husband did this repair so I'm not certain of the exact tools but they were nothing out of the ordinary.