Otis W Chantilly , VA August 27, 2020 Fridge stop dispensing ice. It went well. Replaced helix and lock plate. Read More... Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Nut Drivers, Pliers, Screwdrivers
John S Ann Arbor , MI June 23, 2020 Appliance: Model GE PROFILE ARTICA REFRIGERATOR Helix lock plate slipped down auger due to worn hole. Replaced plate. Read More... Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Screwdrivers
Chris J Southport , CT June 15, 2020 The helix lock plate needed to be replaced. With the help of a You Tube video provided by Appliance Parts Pros, I was easily able to perform this repair myself. I spoke with Darlene in Customer Service and she was very helpful. I could not be more happy with my purchase at Appliance Parts Pros and their willingness to help me even after the sale. Read More... Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Screwdrivers
Jennifer C Rochester , NY June 05, 2020 Helix plate was no longer stationary, was loose and spinning. Took apart assembly and replaced part. Read More... Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Screwdrivers
Douglas B St. George , UT March 15, 2020 Ice dispenser stopped working I disassembled the ice dispenser and found that two parts had become distorted and stripped of their threads. It was very simple to replace the damaged parts. It required about 20 minutes of time and nothing more than a flat-head and Phillips screwdriver. Read More... Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Screwdrivers
Brian R San Juan Capistrano , CA March 10, 2020 Replaced helix and locking plate. Use video on Appliance Parts Pros website very informative and easy to follow. Read More... Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Screwdrivers
Jeffrey H Hamilton , OH January 02, 2020 Appliance: General Electric Refrigerator PSS26SGRDSS The helix lock plate was worn rounded at the hub. Replaced the lock plate and helix. The helix was replaced as a precaution. The video was very helpful, especially to make sure we orient things the right way on reassembly. Don’t forget the nut is a left hand thread! Read More... Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Pliers, Screwdrivers
Kenneth P Orlando , FL May 25, 2019 Appliance: Model GE PSF26MGWA The helix lock plate had rounded out thus the helix was not turning and not despensing ice Ordered a new helix lock plate and auger nut. Very easy to find, with the diagram. I reviewed the repair video, it was easy to follow, and made the repair. Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Pliers, Screwdrivers
James B Mckinney , TX December 16, 2018 Auger on ice bucket not turning well Disassembled ice bucket and replaced helix lock plate, since it had become hollowed out. Read More... Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Pliers, Screwdrivers
Margot N Algonquin , IL September 27, 2018 Ice dispenser was not dispensing, drive cup had broken in half eventually causing damage to the helix lock plate We discovered the damage this way: we knew the general area of the problem and started watching the videos that are featured by the chosen parts, which helped us find all of the issues our ice dispenser had - more than we first thought. Ordering was easy although we did have one of the 3 parts we replaced that was backordered. Once we received all of our parts we watched one of the videos that involved disassembling and reassembling the whole auger assembly and showed us how to completely replace all of the parts we were replacing. And it works! Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Pliers, Screwdrivers