How to Troubleshoot & Replace Ge AP3207091 / WR17X11458 Helix Lock Plate (Ice Bucket Auger), 1-Pack

When I took it apart I found that the drive cup was cracked, the helix lock plate hole was reamed out and the ice deflector spring was broken. The biggest problem was the helix had slipped down the shaft and allowed the end of the shaft to bore a hole in the housing which made it a bear to get out. Others have had the same problem. Once I got past that obstacle, it was simple to replace all the parts and it's working like normal again. Very helpful video explaining the repair. 

Good 

The center of the old part was rounded out. Remove four philips screws holding ice container. Take a small screw driver and pry the blades and auger out of the container. Remove the rod that flips open the flapper. Remove clip and nut from end of auger. Carefully pull auger shaft thru the blades. Install new part and reverse the process to re-assemble. A video would be best to watch. 

New lock plate, drive cup, and bucket. Bucket and drive cup worn because of lock plate failure 

I followed your excellent video and replace the helix blade. the problem is solved. I should have replace the end drive coupling but next time for sure. Keep up the good work and fast service!!! 

With their problem-solving. It was two little parts easy to replace. Now it works well. We almost got a new frig. This one is 14 years old. Say they don't last much longer. Cleaned the back cooling area seems working well now. Thanks 

The problem was the helix plate was stripped, but I replaced the drive cup as well. Parts fit correctly videos were a big help. 

After viewing your youtube I was able to repair the dispenser and got ice flowing again. Your youtube and parts schematic was VERY helpful to allow me to fix it myself. Great job from your company! 

Saw that the auger drive cup was damaged, so ordered that and followed the excellent video to Rossville it. Getting the assembly out was the hardest part, but I used channel lock pliers to push on the tabs, alternating back and forth until it popped free. I didn't realize that the helix lock plate was also worn, allowing the helix to rotate freely, so when I ran the dispenser with the new drive cup it damage the auger drive. I ordered the auger drive and helix lock plate had to cut the auger drive off, used some 5/16 washers to keep the drive from going back to the rounded part of the shaft, and replaced the helix lock plate. Now all is good thanks to the excels materials and videos from Appliance Parts Pros. 

Watched the AppliancePartsPros YouTube video and followed the step-by-step instructions for part replacement.