We cleared the drain lines first, and snaked the plumbing system to see if there were any clogs, to see if this was causing the draining issue. We ran another load, and the washer still would not drain. On your website, it showed with pictures, if water wouldn't drain, replacing the drain pump would solve issue. We watched video on how to install drain pump. We ordered the part Saturday, August 6th, and part arrived August 9th. We installed the new drain pump within 20 minutes.
Washer works great!