How to Troubleshoot & Replace Ge AP3995255 / WH11X10049 Timer Dial

Just Put the timer dial on and then put the control knob on. 

I saw your add for parts, watched you tube, ordered parts and easily installed 

Removed panel , ordered parts and replaced. 

Ordered knob and timer dial. Received within 2 days of ordering and watched the video on how to and only took a couple minutes to replace. 

Replaced with a new knob assembly 

Ordered and installed the effected knobs 

Took off the knob and replaced it 

When I received the new Control Knob and Timer Knob Clip, I realized that the original one was actually stripped of the "teeth" that make it engage with the dial and the shaft to select the settings. I just popped the new Control Knob, already with a new Timer Knob Clip on it, back on the shaft and Timer Dial, and it was done. Not knowing exactly which of the three parts were needed, I had also ordered a new Timer Dial, but I actually did not need a new dial. The pictures on the web site were helpful when I called the Customer Service line and spoke to a service rep. I told them about the problem and they suggested which parts to order. The whole process was very simple. I saved calling a repair person and spending a lot of money. 

Found belt 'shavings' underneath motor as part of diagnosis process. Decided to replace both timer(1) and belt(2). Repair 1 was very simple. Most difficult part was removing the three screws holding the panel. Really it was my fault as I took the lazy man's was out by not pulling the machine away from the wall. I'm tall so I reached over the top. The swap was very simple. One screw releases the unit. Releasing the plastic clip holding the knob/dial took a couple of tries mostly because it is difficult the see in the tight space. Reassembly was easy with the new parts. Item 1 took 5-7 minutes tops. Repair 2 -- is tricky and works better with two people in my experience. Absolutely need the install tool and good, strong zip ties. On the first two tries, I used the small ones from my assortment. got 3/4 of the way around before 1 broke. For the third try, I used two of the long thick ones and that did the trick. I also had my son turn the drum from above while I turned the wheel and guided from the bottom. Considering the 'floating' nature of the tub and the tight quarters below, it would be quite a challenge for one person. Ran the washer through a cycle, vacuumed up the rubber residue and buttoned her up. Now, Mom is happy so, as the saying goes, everyone is happy! Repair 2 took maybe 15 - 20 minutes. Use heavy duty zip ties at the start and you'll shave that time. 

Removed the existing control knob. (Needed a miniature, thin long nose pliers to removed the retaining clip.) It should be noted that I ordered the knob retaining clip, but one was supplied with the new knob. This should have been stated in the description of the knob. Pressed the new knob onto the timer shaft until I heard the clip engage the timer shaft groove, then pulled back on the knob to make sure it remained in place on the shaft. Also didn't need to buy the timer dial as it was not part of the problem.