How to Troubleshoot & Replace Ge AP3995038 / WH12X10348 Timer

Could hear noise from the timer, so I knew the problem was there. 

Replaced with new timer 

Replaced the timer, ring and knob, however while removing the old timer, I broke off one of the retaining clips that hold the timer tight to the front panel. Had to rig up an alternative, put a screw thru the tab on the new timer and into the front panel. A little bit of the screw came thru the other side, but out of the way enough. Looks like crap BUT, its fixed and clothes get clean so victory! Looked at a price for a new front panel and it's way too expensive for a piece of plastic. With a new panel and timer, I'm better off buying a new machine. That said, should have been a 10 minute, very easy project, my own fault it took longer. 

New timer, replaced the control knob and timer dial while I was at it. The front panel was tabs that held the switch in place other than the one screw was brittle and breaking off, so I had to secure it with a couple of bolts and nuts. The same problem happened to the water level switch and had to do the same with it. 

We ordered the parts as needed Was helped by the CHAT line. It was great. I paid for a two day delivery. The box came on time, except the Back splash was not in the original box. (That was a VERY necessary item. I called for the Back splash to be sent. We then realized we needed another small part. It came the next day! Still no Back splash! Another call was made. A representative said that FedEx broke it in shipping??? but she would arrange for another Back splash to be sent out. Finally, on Friday, March 2, we received the Back splash. We installed the parts that we received. All is working perfectly. It was nice to get parts that worked with a GE product. I personally think that your company thought I was not telling the truth about what was in our original box. All in all may washer is now working. 

Installed a new timer. Really simple to do 

Replaced both. 

Replaced the timer and it worked great. 

Removed and replaced both. 

I replaced the timer, of course. It was a very simple procedure that took at most ten minutes.