How to Troubleshoot & Replace Samsung AP5669739 / DC97-16350E Washer Suspension Rod

I ordered these support springs, huge difference from the old wore out ones. You kind of need two people to fix it in less than ten minutes. But it was simple. Take off the top and display have someone hold it up still connected to bottom of unit and replace springs. Put it back together, works like a charm! 

Replaced suspension support rods. 

I googled Samsung washers to see what the problem could be. I then googled how to remove the top of the washing machine. Then I found the support rods and saw that they were what supported the drum and believed that must be the problem. 

The AplliancePartsPros video which extremely helpful. Overall it was very simple and I'm thrilled I didn't waste money on a repair call. In my experience, there always seems to be a surprise the makes the job more difficult than expected. BEWARE, that would have happened here if I had not read another persons comments with the same Samsung model as me, WA456DRHDWR/AA. The lid on this model does not release quite the easy as on the video. This is because of an angled vertical post on both sides that goes up through the lid. It is located maybe 10 inches from the front edge. Knowing this in advance and watching a different video I found online allowed me to pop the lid up without problem. Washer is now running great without error! 

This is probably one of the most simple jobs in terms of parts replacement. The suspension rods slide into place with hardly any effort. My husband and I simply removed the top of the unit and replaced each rod in turn. From beginning to end the replacement took about ten minutes. 

I'm a 50 year old woman and I replaced all four suspension rods on my Samsung washer about 3 years ago and it's been working fine ever since. Recently, my mother's Samsung washer was having the same problem, rocking back and forth during the spin cycle, then shutting off with a DC error code, resulting in soaking wet, heavy clothes left in the washer. So this time I knew exactly what to do, I ordered the suspension rods from Appliance Parts Pros (they were the cheapest price I saw on the internet) and rewatched their video on YouTube and did the repair in about 40 minutes. It took longer than it should because my mom's washer is in a very cramped space and it was difficult to maneuver around it. Tip: wear gloves, that black grease is very difficult to remove or you can use Goo Gone to wipe it off your skin. I very grateful for the very clear and well filmed video, it is the best one on this issue and is extremely helpful. Both repairs probably saved about $1000+ from not having to buy 2 new washers. That's another thing... 2 different washer repairmen advised us to just buy new washers. Why don't they want to replace Samsung suspension rods? It's sooo easy! Is it a warranty, liability thing? 

I bought 4 of the rods and it runs perfect now! Thank you! 

Replaced all 4 suspension rods. Know it spins smoothly. 

Just change the suspension support rods and voila! Just like magic, the washer is like new again. 

Put new rods and springs in that I ordered from you and thanks to your YouTube video it was really easy