Tried thawing with hairdryer but could not get it to work consistently. Ordered the wrong part, then contacted AppliancePartsPros via Chat service. Chatted with Kelsey who was extremely helpful, sent me the correct part, and sent the form to return the wrong part. Kelsey was GREAT!
Installed the new ice maker with the help of a Youtube video and now I'm enjoying ice without having to dig it out of a bag.