After researching the possible problems on AppliancePartsPros.com, I used the videos that were available to figure out how to take the unit apart and what to check. I figured it might've been the motor coupling. Upon further investigation, I saw that the coupling was fine. As I was reassembling the coupling and drain pump, I discovered a rusted suspension spring and come off. As I was unable to reuse it, I ordered a new one. Long story short, had the spring in two days, installed it, and now my family of four can wash clothes again! $17.28 (with shipping) and model-specific videos! Thanks, AppliancePartsPros.com! Also, our laundry area is quite compact, so setting up and putting back was time-consuming, plus I gave the machine a cleaning while it was disassembled.