How to Troubleshoot & Replace Whirlpool AP5956100 / W10712394 Dishwasher Upper Rack Adjuster Kit

On 1-20-2021, just days ago, I looked up the parts for repair of the top rack of my KitchenAid dishwasher. Because the photos looked different than my existing hardware, I asked a question via email. I got an instant response telling me the new parts would be compatible. Though I was skeptical -- not to mention insecure about installing them -- I ordered. ONE DAY LATER, UPS brought me the parts. This morning, watching Simon's excellent video (several times), I installed them successfully. This is unbelievably excellent, unexcelled customer service. I'm sure I saved at least $200.00 and probably a week of inconvenience over the cost of an appliance repair service. I can't thank you enough. Glenn W. La Crosse, Wisconsin 

Chatted with an agent with the Appliance Parts Pros team Cindy H. and told her my problem and the model number of my dishwasher and she recommended an "Adjuster Kit .part # AP5951865". She also said to bring up the part number to see what the Adjuster kit had in it for parts and also watch the How to Video on how to repair the top tray. I purchased the adjuster kit and watched Simon show me how to repair the top tray. He was very good at explaining steps 1,2, etc. 

We recently purchased a house and the 1st time we used the dishwasher, the top rack came completely out of the unit. Given that all 4 fasteners for the wheels were broken, I would say the rack had been carefully placed in the unit. I ordered an assembly kit, watched your video, and then repaired the dishwasher, much to the delight of my wife. 

By Installing a new adjuster kit. The new kit replaces the older all plastic with a some steel and better rollers. Taking the old adjuster kit apart was more difficult than installing the new one. Finding the right combination of release tabs was not easy and no instructions were available. Plus I did not want to destroy the old just in case the new did not fit. 

Ordered an adjuster repair and parts replacement kit. The repair went flawlessly and the dishwasher was put back in service in a matter of minutes. The repair kit had everything I needed to complete the repair. There were videos online that showed the repair process in simple and easy to follow detail. Will order parts from AppliancePartsPros again as needed. 100% satisfied!! 

Kit to replace the parts, waited two months on parts. 

I purchased new Adjuster Kit and repaired it myself. I did have to reference your handy video to check the position of the guide clips and found the video nicely detailed and easy to follow. 

We thought the repair looked difficult so we priced and compared new machines. Honestly found nothing I wanted for even over 1K. We bought the top rack adjuster kit, redesigned by Whirlpool for those and for Kenmore. The video offered by appliance parts pros was helpful. His removal of the old parts was for a Whirlpool I think because my husband just ripped the old plastic pieces off. The installation of the adjuster kit went easily. The included sheet with blurred photos and instructions was no help at all but after watching the video 3 times, hubby put the parts together confidently. The second side went very fast. We had to buy a Torx screwdriver set from Advanced Auto Parts for $8, but we had a flat blade screwdriver. A Torx 15 is necessary as he says in the video. I slid the top rack into my old machine smoothly and all parts fit perfectly. Great job. I have what works like a brand new dishwasher! 

Replaced adjuster, both sides, of the dishwasher top rack. 

Ordered Adjuster kit. Came as advertised with decent instructions (pictures were a bit fuzzy, but usable). The parts looked slightly different than the originals so I watched the 5-min video referenced. Everything worked just like the video said it would. If I had to do this again it would take me about 15-20 minutes. However, because the parts were different, I had to be a bit careful dismantling the old parts in case I needed any of them.