When I pulled the element out, the wires fell off behind the oven. I had to shut off the breaker, disconnect the wiring in the junction box, pull the oven out of the wall, and remove the back panel to access the wires. It was a good thing this happened because one of the element wires had melted insulation about three inches from the connection. I cut the bad portion of wire, and added another piece and then reassembled the unit.