I came to your site and found my symptoms precisely matched one of your troubleshooting descriptions, concluding with 90+% probability that the drive motor was the cause. Purchased the replacement drive motor on a Wednesday, and it arrived the following Monday. Fast Shipping! I then reviewed the video that walked me through the R&R of the motor. Simple process, but I did chose to use a 5/16" socket and ratchet on the plastic housing screws instead of a stubby bladed screwdriver, which made their removal and reinstallation much easier. In total, the R&R took less than 30 minutes, and much of that time was spent cleaning the installation areas. Simple repair, and I saved $500+ dollars by not buying a new washer. Thanks!