How to Troubleshoot & Replace Whirlpool AP7214717 / W11671282 Auger Motor

Replaced motor with new one. 

Removing the motor and light assembly was easy. It was my first step before anything else. Four screws and a wire harness, piece of cake. Once the assembly was removed I got a good look at the motor and coupler connection. I found that the coupler moved freely by hand while the motor shaft did not. So I thought a fastening nut had loosened then fallen off the motor shaft. Went to 3 local hardware stores but I was unable to find a nut able to match the size and thread pitch of the shaft. (Note: the threads turn left handed.) Next, I did an internet search to find the part number for the nut and found that the coupler does not require a nut, it has one built in. At this point I knew I was on the wrong track. Now I suspected the threads on the motor shaft had stripped and the coupler was cross threaded. It was a little tricky to prevent the shaft from turning while I unscrewed the cross threaded coupler but with a needle nosed locking pliers I could reach behind the coupler to clamp the motor shaft and prevent it from turning while I unscrewed the coupler. I unscrewed the coupler in under 5 minutes and that includes finding my pliers. Sure enough the threads were stripped. Ordered a new motor and coupler. It got here very quickly Four days after starting this repair the ice maker was up and running great and this includes shipping time. These guys did a great job on helping me locate the parts via schematics, listed part numbers, and fast shipping. 

I replaced the auger motor. You have to remove complete ice maker. Everything is just like help video to do except yoke dispenser. I watched video several times. Yoke will not just tap loose, after 30 minutes of tapping, I was using screwdriver to brace. I used a Dremel tool to cut part of shaft, came off easy then. After that, the repair went great. I have ice, I noticed motor I received was stronger. Parts came on time stated and worked great. I will order again on other repairs. 

Replacing the motor was easy, getting the motor coupling off that turns the auger was not. I had to get out a hand held grinder to finally get it free. After that the job went very quick. Thanks for the parts and the quick shipping. 

I ordered a new motor for the I've Despenser auger but after an easy install I realized that the motor wasn't the problem. I got back on the website to do more research and decided to remove the door panel to inspect the switches and brackets before ordering more parts. I suggest that anyone with similar problems start there. 

I used the very helpful videos from Appliance Parts Pro to remove the ice dispenser assembly and isolate the problem to the ice dispenser motor coupling. The motor itself was working normally but the coupler was stripped and would slip while trying to drive the ice dispenser auger. Read comments from others that the stripped coupler had to be cut off and that was the same for me. Also its probably impossible to cut it off without also damaging the auger motor so if you are in this situation you almost certainly will need a new motor too. In the end I ordered a new motor and motor coupling from Appliance Parts Pro and replaced both after cutting off the old stripped coupler with a dremel. More work then I was expecting but cheaper then a service call and everyone is happy now with a functioning ice dispenser. 

Appliance parts pro part with their video to show me how to replace it! 

Replaced it with new one from your company 

Replaced auger motor and drive bar. 

I watched a few youtube fixit videos to help determine what the problem was, stripped threads, and how to fix it. I ordered the two parts needed and when they arrived disassembled the ice maker. I tried to pry the yoke off, tried vicegrips to hold the motor and twist the yoke. Wasnt working. In the end I needed to get my Dremel and cut the threads close to the yoke and was able to then slide the yoke off. After that, reassembly was easy!