First, my husband and my son removed the basket to determine if any more coins or clothing items had escaped into the outer tub... this was a bear because the spindle was corroded. Once that was out (no further coins or any lost socks, etc were discovered). The new drain pump was replaced in ten minutes, my husband cleaned the basket, outer tub, and removed the corrosion of the spindle and I have a brand spanking clean washer! Btw, the pump arrived in less than 2 days!