How to Troubleshoot & Replace Whirlpool AP6005764 / WP21001598 Suspension Spring

Replace snubber and springs. 

Prior experience: None, never been that handy :-p Problem #1: Water leaking even when unplugged. Determined this was a problem with the water inlet valve as it was leaking anytime the water was turned on, even when the machine was unplugged and not running. I followed along with a video on replacing Water Inlet Valve. Straightforward and easy and only took about 10 minutes after I figured out how to open up the top of the washer. Problem #2: Wash bin thumping against side. Got some great advice looking around the interwebs and through forums that this is typically caused by a worn out snubber ring and/or weak springs so I decided to replace both. Fix was more involved and included removing the drive belt, the top and front panel, the motor, the 6 old suspension springs, taking the washbin out, flipping it over, loosening the 6 bolts on top until the snubber ring could be removed, replacing it with the new one, and putting everything back together with the 6 new suspension springs. Since I had never done anything like this it probably took around 2-3 hours, especially since I had no locking pliers or pry bar to help me get better leverage putting the suspension springs back on. If you find yourself in the same situation, I wish you luck and try to make sure any little kids are out of earshot so they don't hear you cursing as the spring slips just before it latches in for the 5th time. Happy handymaning (or handywomaning) everyone! 

One of the suspension springs was stretched and it caused the tub to be tilted to the opposite side. I purchased and replaced all 6 springs and tub is spinning like new. I purchased the Snubber Ring and may replace it at a future date. Also the week before I purchased the tub bearing kit and replaced it. It quieted the loud spinning noise. Without the DIY videos I probably wouldn't have attempted the repair. It turned out quite simple. Thanks...Sid. 

It went very well, the video was very helpful. 

By replacing parts 

I replaced the snubber ring and suspension springs. Overall, it was a bit of a task, but not overly complicated and the instructional videos and comments others had left made it very straightforward to conduct the replacement. It does take a bit of muscle to get the springs back on, but with a little effort it can be done. Also, I've seen recommendations that both parts be replaced at the same time and I definitely agree. The snubber ring was fully worn and a contributor to the problem. This seems to have improved the problem and I am now able to get a few more years out of this washing machine. Thanks! 

I changed the suspension springs and the snubber. The hardest part was installing the new springs towards the rear of the machine. 

After reviewing your DIY video, I ordered the parts. I was amazed how you shipped them the same day and they were literally in my hands in 24 hours. I realized this may not happen each time I order but getting the order out the same morning I ordered it was appreciated. I appreciate it, my wife appreciates it and our dirty laundry appreciates it. The suspension springs and snubber ring went on just as your video indicated. Thanks so much for saving us literally hundreds of dollars. 

Replaced snubber ring and suspension springs. Have only done one load of laundry so far, but there was no shaking during the spin cycle for that load. 

Replaced suspension springs.