First replaced the inlet valve, and that wasn't the problem, then replaced the cycling thermostat, and that wasn't the problem, and finally fixed it by replacing the icemaker assembly. The hardest part of the whole project was figuring out how to remove the icemaker for service. I could find no information anywhere. Although I finally figured it out on my own, I wasn't sure I had done it correctly and finally discovered your chat line and was astounded to find how effective and quick the information I needed could have been had. My questioned was answered by your technician who assured me that I had done it correctly. What a great service!