How to Troubleshoot & Replace Whirlpool AP6022517 / WPW10512946 Dryer Drum Support Wheel Retainer

Replaced drum support rollers and shafts. 

BOUGHT NEW ONE WITH 2 TRI RINGS TO HOLD IT ON. FIXED IT BY JUST REMOVING BACK PANEL. THE NUT THAT HOLDS SHAFT ON IS A LEFT HANDED THREAD SO YOU WOULD TURN WRENCH TO THE RIGHT TO REMOVE. HAD IT FIXED AND RUNNING IN ABOUT 45 MINS OR SO. VIDEO SAYS TO REMOVE THE DRUM I DIDNT HAVE TO JUST LIFT DRUM SLIGHTLY TO MANUERVER IT IN PLACE. 

Replaced shaft because it was worn out of round due to a broken roller. easy job to replace it. took all of about 15 minutes to replace part. About 5 minutes to remove access panel and remove bad roller. I cleaned inside while I was at it 

I researched the cause of the sounds, identified the parts which needed replacing, which in this case were the idler pulley assembly, and the drum support rollers. I chatted online with appliancepartspros to find out how many rollers my dryer model needed. I studied the schematics at this site and watched the video tutorials, and was able to successfully complete the repairs. When I started the dryer it once again hummed quietly (music to my ears!). One thing I learned, my dryer is about 6 years old, and I had to remove the front and the lint trap. I am glad that was required as I was able to use a shop vac to thoroughly clean all the lint and dust which had accumulated in the trap and in the bottom of the dryer (the videos use very clean models, set up in the middle of a large work space). HELPFUL TIP: Between working in a confined space, allowing time to assemble the tools needed, cleaning and being unfamiliar with the process, the time estimates for repairs are grossly understated in the tutorials. What they estimated to be a 25 minute repair took, realistically, several hours, start to finish. 

Took top and back off and replaced roller. The plastic retainer had broken and come off causing the roller to make all that noise. Your picture and description of the roller does not mention that two tri-ring retainers are supplied with the roller. As a result I purchased 3 "extra" retainers that, hopefully I will never use. Also the washer is not needed as it is bolted to the frame and is not needed. WHY do they use a part, the retainer, made out of plastic. Don't reply, I know. $$$ Very pleased with AppliancePro service. 

Replaced shaft and roller. Most of the time involved in the repair was moving things in and out of the laundry room to make space. 

A friend of mine told me what parts to order. I went to the Maytag store on line to order, and got to the last part ( no longer unavailable ). Canceled order and went to Appliance Parts Pros, they had them all in stock, and cheaper. 

Changed drum support roller, idler pulley, belt, and motor. 

Replaced idler, rollers and belt. Only idler was bad,but since I had it torn apart thought it was good idea to replace rollers and belt. Was a good teaching moment with my 12 year old daughter. lol She was my assistant. 

I used a great online repair service which helped me diagnose the problem. After viewing the online videos they sent, I ordered the parts from Appliance Parts Pros, using their 2-day option, for, with a large family, I needed my dryer. It was pretty straightforward to install the defective parts and watch the video backwards to put the dryer back together. My future engineering high school son helped me take apart the dryer while I labled the screws and placed them in small bathroom dixie cups.